Shipping policy
SHIPPING POLICY
Where we ship
We currently ship to addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Shipping rates
• Standard shipping: FREE on all orders.
• Express shipping: $15 on select items where offered at checkout.
Processing and delivery times
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Once shipped, standard delivery typically takes 3–8 business days depending on your location and the item. Large furniture items may take slightly longer and may be delivered by a freight carrier.
Items in the same order may ship separately from different warehouses and arrive on different days. You will receive a tracking number for each shipment.
During peak periods, such as the holiday season, processing and carrier transit times may be longer than usual. We recommend ordering holiday décor early to ensure it arrives in time.
Order tracking
A shipping confirmation email with tracking information is sent as soon as your order ships. Tracking may take 24–48 hours to update after the label is created.
Delivery of large furniture
Sofas, sectionals, and other large items are delivered curbside or to your front door. Please make sure someone is available to receive the delivery and that the item will fit through doorways, hallways, and stairwells before ordering.
Incorrect addresses
Please double-check your shipping address at checkout. We are unable to change an address once an order has shipped, and we are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or damaged shipments
If your tracking shows delivered but you have not received your package, please check with neighbors and your local carrier, then contact us within 7 days. If your order arrives damaged, contact us within 48 hours with photos of the item and packaging so we can make it right.
Contact
Email Support@LifePilotStore.com or call (305) 334-8087 with any shipping questions.